Effective 4 September 2026 · CAPITAL MATTERS RE SERVICES LIMITED
Contact us
Email support@capital-matters.com with the subject “Complaint”. Include your name, contact email, a description of the issue, relevant dates and the outcome you are seeking. Do not send passwords or full payment card details.
What to include
If your concern relates to the app, include its version and a brief description of the issue. For a price enquiry, include the currency pair and quote timestamp. Calculator inputs are not visible to support unless you choose to share them. You may also write to CAPITAL MATTERS RE SERVICES LIMITED, Suite 3701, Level 37, 1 Macquarie Place, Sydney NSW 2000, Australia.
Financial services complaints
For any live financial service, request the applicable internal dispute resolution information and external complaint arrangements in the approved client documentation. The historical licence requires AFCA membership when providing financial services to retail clients. This page does not assert an unverified AFCA membership number.
Further information
Information about Australian financial services complaints is available at afca.org.au. Privacy complaint information is available at oaic.gov.au. Availability and jurisdiction depend on the circumstances and applicable rules.
support@capital-matters.com
CAPITAL MATTERS RE SERVICES LIMITED
Suite 3701, Level 37, 1 Macquarie Place, Sydney NSW 2000, Australia